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Frequently asked questions
What is the return policy?
All returns must be submitted within 7 days of receiving your order.
Items must be returned in their original condition with the original packaging and all tags need to be attached.
Items purchased with the use of a promotional code or discount code are not eligible for a refund, this excludes our 10% welcome code.
All sale items are considered final purchases and are not eligible for return, store credit, exchange or refund.
You are responsible for shipping the product back and ensuring it arrives in order for us to accept a return.
For Refunds - you will be responsible for cost of shipping.
FREE returns on full priced items. We will reimburse shipping costs up to 15 Euros.
Please take the time to read the terms and conditions below before you commence a return.
Important: Feiida is not liable for the loss of garments being returned. We recommend to return your item/s via a registered or traceable postal service and recording your tracking number. Returned items must be sent by a prepaid method of shipping. Before returning please ensure you’ve read and understood our returns policy.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How to best care for my linen garment?
Linen is naturally strong and gets softer with every wash. A little care goes a long way:
Machine wash on gentle or hand wash in cold water.
Air dry flat or on a hanger; avoid tumble drying to preserve fibers.
Use medium heat while slightly damp, or simply steam for a fresh look.
Hang on a padded hanger or fold neatly; store away from direct sunlight.
Tip: Embrace linen’s natural creases, they’re part of its timeless charm.